Regional Cooperation with La Region Reunion

[30 Jun 2012]

Following the signature of a framework agreement between OTAM, the MCCI, ‘Conseil Régional de La Réunion’, ‘L’Académie de la Réunion et L’Agence de l’Outre-mer pour la Mobilité’ (LADOM) and ARTIC on Friday 30 September 2011 at the “1er Carrefour de L’Innovation et des Technologies (C.I.T)”, members of OTAM have taken six interns on board for training for a period of 4 weeks.

 

The concerned parties - Mrs. Yolaine Costes, Vice President delegated to the mobility and at the TAAF at the ‘Conseil Regional de la Reunion’, Mr. Aftab Sandooyea, Mr. Roshan Seetohul, Chairperson of OTAM, Mr. Ganesh Ramalingum member of OTAM, and representatives of OTAM Secretariat: Mr. Barlen Pillay and Miss Fazlee Dhuny, respectively Manager and Analyst at MCCI – held a working session on 12 April 2012 during which they discussed ways to implement the project to achieve mobility and to further develop cooperation in the sector.

 

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(From left to right): Mr. Barlen Pillay, Manager at MCCI AND Representative of OTAM Secretariat, Mr. Ganesh Ramalingum, member of OTAM, Mr. Roshan Seetohul, Chairperson of OTAM, Mr. Aftab Sandooyea and Mrs. Yolaine Costes, Vice President delegated to the mobility and at the TAAF at the ‘Conseil Regional de la Reunion’  

 

The interns landed in Mauritius on Sunday 3rd June 2012 and were welcome by their host families and the Chairperson of OTAM, Mr Roshan Seetohul. 

 

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Host families and the Chairperson of OTAM, Mr. Roshan Seetohul (second from right) welcoming interns

 

3 members of OTAM, namely Euro CRM (Mauritius) Ltd, Data Communications Ltd and AXA Customer Services took the interns on board.  Each operator welcomed 2 interns for a period of 4 weeks (4 – 29 June 2012).  The interns were from Lycée de Bellepierre, Lycée Pierre Poivre and Amiral Pierre Bouvet : 3 specialised in ‘Solutions d’infrastructure, Systèmes et Réseaux’ and the 3 remaining specialised in ‘Solutions Logiciels et Applications Métiers’.

 

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Interns at Euro CRM (Mauritius) Ltd

 

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Interns at Data Communications Ltd

 

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Interns at AXA Customer Services

 

 


 

8TH Annual General Meeting of OTAM

[27 Mar 2012]

 

The 8th Annual General Meeting of OTAM was held on 27th March 2012 at Le Labourdonnais Waterfront Hotel, Caudan, Port Louis.  In his speech, the President, Mr Roshan Seetohul, gave an outline of the performance and the contribution of the Association over the year.  He highlighted the main challenges facing the industry, namely the Euro Crisis.  

 

“We believe that in order to further sustain the growth rate competitive strategies, trends and operating models should be continuously reviewed to match the market ever changing requirements” stated the President during his speech.  He further seized the opportunity to request all stakeholders present to work together to plan the future for the sake of the industry.

 

The Guest Speaker, Hon T. Pillay Chedumdrum, Minister of Information and Communication Technology, said that “the ICT sector has a huge potential for wealth and job creation and we are firmly keen on exploiting this potential to make our country a renowned I-Mauritius as highlighted in the National ICT Strategic Plan 2011-2014”.

 

Mr Roshan Seetohul of Euro CRM (Mauritius) Ltd has been re-elected as President for a mandate of 2 years.

 

Other members of the Managing Committee for 2012 – 2014 are:

1.   Mr Charles Cartier        TNT Business Solutions

2.   Mr Martin Weintz    AXA Customer Services Ltd

3.   Mr Ram Ramjheetun    Apollo Solutions Limited

4.   Mr Denis Lacour    Chesteroc Ltd

5.   Mr Ravin Ramsamy    Orange Business Services

6.   Mr Thomas Buffard    ProContact Ltd

7.    Mr Sanjay Mungur    EMS Consultants Ltd

 

A copy of the President’s speech can be consulted by clicking here.

 

OTAM signs a framework agreement at the “1er Carrefour de L’Innovation et des Technologies’’ (C.I.T), La Région Reunion

 


 

[01 Mar 2012]

A strong-led delegation, comprising of the Chairperson, the Secretary of the OTAM and representative of the Mauritius Chamber of Commerce and Industry participated in a mission at ‘La Région Reunion’.

In this context, OTAM signed a framework agreement with MCCI, ‘Conseil Régional de La Réunion’, LADOM and ARTIC on Friday 30 September 2011 at the “1er Carrefour de L’Innovation et des Technologies (C.I.T)”. 

The objective is to promote cooperation among the parties to facilitate labour mobility between ‘La Région Reunion’ and Mauritius with regards to the Mauritian ICT Sector.

 


 

Meetings with representatives and delegations

[12 Jul 2011]

Representatives of the Outsourcing and Telecommunications Association in Mauritius (OTAM) met various delegations during the year namely:

 

  • The President of GOTICOM, Mr Gil Razafintsalama and his delegation on various occasions.
  • The President of ARTIC, Mr. Philippe ROUSSEAU and Vice President, Mr. Frédéric Baroni in Mauritius on 22 April 2011.
  •  A delegation comprising of 6 officers of the Ministry of ICT and the National Information Technology Authority – Uganda on the 11th May 2011 in the context of a study tour. The visit aimed at strengthening the capacity of the officers with respect to managing the BPO Industry in Uganda. Members of the delegation were apprised of the role of OTAM in the economic development of Mauritius.
  • Representatives from Democratic Republic of Congo on 11th July on the occasion of the official visit of the President of Republic of Congo and his delegation.

 


 

7th Annual General Meeting of OTAM

[31 Mar 2011]

The 7th Annual General Meeting of the Outsourcing and Telecommunications Association of Mauritius (OTAM) was held on 31st March 2011 at the Labourdonnais Waterfront Hotel. In his speech, the President of OTAM highlighted the contribution of OTAM in the sector.

Mr Roshan Seetohul, the President of OTAM, informed members and guests present that OTAM has signed a visionary Memorandum of Understanding with GOTICOM (Groupement des Opérateurs TIC de Madagascar) in February 2011, with the objective of ‘Reinforcing the ICT sector in the Indian Ocean Region’.

He made an overview of the challenges facing the sector and elaborated on the opportunities to be seized.

The Guest Speaker, Hon.T. Pillay Chedumbrum, Minister of Information and Communication Technology, in his speech, reiterated an appeal for a collaboration for a true Public Private Partnership be able to address many of the challenges ahead.

AGM OTAM

Hon. T. Pillay Chedumbrum, Minister of Information and Communication Technology, addressing the audience.

A copy of the President’s speech can be consulted by clicking here.

 


 

Memorandum of Understanding between OTAM & GOTICOM

[25 Feb 2011]

OTAM and GOTICOM (Groupement des Opérateurs TIC de Madagascar) signed on 25 February 2011 a Memorandum of Understanding (MoU). The MoU was signed the President of OTAM, Mr Roshan Seetohul and the President of GOTICOM, Mr Gil Razafintsalama.

The MoU is a first step towards strengthening the collaboration namely with regards to exchange of information and cooperation on joint projects to further develop the ICT sector in Mauritius and Madagascar.

 


 

2010 Mauritius ICT BPO Salary Survey Public Report

[10 Feb 2011]

The Salary Survey was commissioned by OTAM and CCIFM (Chambre de Commerce de d’Industrie France Maurice), under the aegis of Board of Investment and conducted by Capfor Mauritius. The 2010 Mauritius ICT BPO Salary Survey Public Report was released during a press conference on 10 February 2011.

 


 

Memorandum to the Ministry of Finance

[19 Nov 2010]

With regards to Pre Budget Consultations in 2010, OTAM was invited to attend a meeting with the Vice Prime Minister, Minister of Finance and Economic Development and two other meetings with representatives of the said Ministry prior to the Budget Speech on 19 November 2010.

In this context, a memorandum was submitted to the Financial Secretary of the Ministry of and Economic Development.

A copy of the memorandum can be consulted by clicking here.

 

An extract of the Budget speech of some of the points retained

 

“Giving a Spur to the ICT/ BPO Sector

 

69. Mr Speaker, Sir, we must support the dynamic growth of the ICT/BPO.

 

70. To this end, the cost of traditional international bandwidth services –International Private Leased Circuit and Internet Protocol Virtual Private Network will be decreased by an average of 16 percent to 24 percent as from beginning of 2011.

 

71. To reduce costs for all users, Government is exploring the setting up of a Special Purpose Vehicle to ensure a second undersea cable link. There will be an open access policy to the landing station.

 

189. Similarly for the ICT/BPO sector. Its productivity is higher than the average for the economy. Considering that the sector will need over 3,000 new recruits annually for the next five years, the potential to shift a significant share of our workforce to that industry is excellent. Government will work with the Outsourcing and Telecommunications Association of Mauritius to identify the skills required for sustaining the growth of the ICT sector and to formulate an appropriate training program for private sector investment.

 

234. Moreover, to further open up our country to foreign talents, the threshold for BOI to issue Occupation Permits for professionals will be lowered to Rs 45,000 per month.”

 


 

Launching Ceremony of OTAM/NEF BPO Programme

[17 Jun 2010]

OTAM in collaboration with the Mauritius Chamber of Commerce and Industry organised the launching ceremony of the OTAM/NEF BPO Programme which was held on Thursday 17 June 2010 at Cybertower 1, Ebene.

 

The Programme, aimed at young unemployed persons who have an HSC or a good SC, is to provide 200 participants during a 12 week program with “Training, Work Placement and Certification” for the Transaction Process and Finance Back-Office functions.

 

The President of OTAM highlighted in his speech that the partnership with BPO Certification Institute (BCI), a world wide recognized label, is an illustration of a branding strategy.

 

The Acting Minister of Information and Communication Technology, Dr. The Honourable Rajesh Jeetah, present during the occasion, stated that a series of measures will be applied to boost up the development of the ICT sector. The CEO of BCI, Mr Rajiv GUPTA was also among the speakers.

 

6th AGM of OTAM

[30 Mar 2010]

6th AGM of OTAM

The 6th Annual General Meeting of OTAM was held on 29th March 2010 at the Plantation House, Port Louis. The outgoing President, Mr. Vidia Mooneegan highlighted the main challenges facing the ICT industry in the short and long term, and the major opportunities to be seized in order to make the sector competitive.

Mr Suraj Ramgolam, representative of the Ministry of Information and Communications Technology, and Chairman of the National Computer Board was the guest speaker.

 

The new President is Mr. Roshan Seetohul from EURO CRM (Mauritius) Ltd. The Vice-President is Mr. Ravin Ramsamy from Orange Business Services Ltd.

Other members of the Managing Committee for 2010-2012 are:

   1. Mr Sanjay Mungur – EMS Consulting

   2. Ganesh Ramalingum – DCL

   3. Viv Padayatchy – Cybernaptics

   4. Vidia Mooneegan - Ceridian

   5. Charles Cartier – TNT Business Services

   6. Thomas Buffard – Procontact

 

A copy of the speech of the outgoing president may be consulted by clicking here.

 


 

ICT Empowerment Training Programme

[22 Oct 2009]

Please download Pilot  Programme -ENGLISH

Please download Pilot Programme -french

Please download recruitment sheet

For registration and additional information, just send an email to This email address is being protected from spambots. You need JavaScript enabled to view it.

 


 

New OTAM Member: Multi Contact Ltd

[14 Sep 2009]

 

“Multi Contact Ltd is a multimedia contact centre which provides an international network of assistance and related services for corporate and individual customers.

Launched in 2007, its main mission is to assist its customers in enhancing productivity with the optimization and maximization of their client base.

 

Being customer-focused in service delivery processes, the company offers a complete range of services, including:

·         inbound and outbound call handling,

·         back office and transaction processing,

·         data capture & loyalty services.

 

Multi Contact uses the latest technology and telecommunications to provide professional high quality services to its customers in a modern environment with ergonomically designed workstations, operating on a 24-hour, 7 day-a-week basis.”